Terms and Conditions

Last updated: April 20, 2026

1. Acceptance of Terms

These Terms and Conditions govern your use of the JB Performance Consulting website and Services.

By accessing the website or using any Services, you agree to be bound by these Terms. If you do not agree, you must not use the website or Services.

2. Services

JB Performance Consulting provides mental performance consulting focused on skill development, including areas such as confidence, focus, emotional regulation, and performance under pressure.

Services are educational and performance-based in nature. They are not medical, psychological, or therapeutic treatment.

3. No Medical or Mental Health Advice

Services do not replace care from licensed medical or mental health professionals.

JB Performance Consulting does not diagnose, treat, or prevent mental health conditions.

If you or your child require medical or mental health support, you should seek a qualified professional.

4. Minors, Consent, and Confidentiality

Services may involve minors.

By allowing a minor to participate, a parent or legal guardian confirms that

• they provide informed consent
• they are responsible for supervision
• they accept responsibility for participation

Confidentiality

Information shared during sessions is treated as confidential.

To support trust and development, general progress and recommendations may be shared with parents or guardians, while specific details shared during sessions may remain confidential.

Confidentiality may be limited where disclosure is required by law or where there is a concern for safety.

5. User Responsibilities

You agree to

• provide accurate information
• use Services for lawful purposes
• respect the intended use of the Services

You are responsible for how you apply any guidance provided.

6. Scheduling and Communication

Sessions may be conducted

• online via video conferencing
• in person (if applicable)

Communication may occur through email or scheduling platforms.

Electronic communication cannot be guaranteed to be completely secure and may be stored by service providers.

7. Payments

Fees are communicated prior to booking or purchase.

All fees are in Canadian dollars unless otherwise stated.

Failure to complete payment may result in cancellation of Services.

8. Cancellations and Missed Sessions

• Sessions must be cancelled or rescheduled at least 24 hours in advance
• Sessions cancelled with less than 24 hours’ notice may be charged in full
• Missed sessions are not refunded
• Late arrival may result in a shortened session

9. Refunds

Refunds are governed by the Refund Policy.

Unless otherwise stated

• completed Services are non-refundable
• missed sessions are non-refundable
• dissatisfaction with outcomes is not grounds for refund

10. Intellectual Property

All materials provided through the website or Services are the property of JB Performance Consulting.

You may use materials for personal use only.

You may not copy, distribute, or reproduce materials without permission.

11. Data and Platform Use

Use of Services is also governed by the Privacy Policy.

JB Performance Consulting uses third-party platforms for scheduling, communication, payment processing, and service delivery.

By using the Services, you acknowledge that your information may be processed through these platforms.

12. Limitation of Liability

To the fullest extent permitted by law, JB Performance Consulting is not liable for any direct or indirect damages arising from the use of the Services or website.

You acknowledge that results depend on many factors and are not guaranteed.

13. Termination

Services may be suspended or terminated if these Terms are violated.

Certain provisions, including liability and intellectual property, will continue after termination.

14. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada.

15. Changes to Terms

These Terms may be updated at any time.

Continued use of Services constitutes acceptance of the updated Terms.

16. Contact

Email: jason@jbmpc.ca